![]() These promotions generate a lot of interest and therefore potential sales. According to our terms and conditions (section for sellers 2.9) accepted by you with the issuance of the contract itself, it is noted that some promotions may be fairly supported by both REBELLE and the seller, so that a small portion of your payout is deducted. ![]() The reduction in your turnover is the result of our recent promotion with a discount code. We are very sorry to hear that you are not satisfied with our service. Best regards Your REBELLE Teamĭear Customer, Thank you for your honest feedback. We will definitely take your feedback to heart in order to optimise our service in the future. We are constantly trying to improve and train our staff to provide the best possible service. You are welcome to send us an email at It will then be forwarded to our complaints department. Of course, we would be happy to look at the case again and see how we can find a good solution together. Only if we can confirm the authenticity by 100%, we accept an item in our check. The expertise of our team ensures that we can also verify the authenticity of items for with no additional information like invoices or certificates. Below you will find a list of some of the aspects we check for: - How clean is the stitching? - Is the font of the logo correct? - Does the quality of leather match the item? - Were the correct metal elements used for this? - Is there a serial number for identification? etc. The verification of authenticity is very elaborate and varies from brand to brand. If even the slightest doubt exists, we prefer to reject the item rather than pass it on to our customers. Our brand experts check every single item for its authenticity after receiving it. ![]() Kind regards, REBELLE TEAMĭear Customer, Thank you for your honest feedback. You are welcome to contact our customer service again and send us the consignment number. Also, unfortunately, you did not use our shipping labels, which is why we do not see that you shipped the item. For this reason we have included the following clause: "10.3 If the purchase contract is not executed, in whole or in part, due to circumstances for which the seller is responsible, or if the purchase contract is not concluded, REBELLE shall continue to be entitled to the full commission plus the shipping costs for outward and return shipment." Unfortunately, you did not respond to our reminders, which is why we cancelled the item. Understandably, we have to prevent this situation as much as possible. This customer will most likely not see REBELLE as a serious website anymore and won't purchase again on REBELLE. If you as the seller fail to deliver the item, we will vouch for it with our name and leave a bad impression to the customers. In case of a sale, the buyer has made a payment and expects in return the delivery of the product. These clearly state that in the event of a sale you, as the seller, are obliged to send the items concerned to us within the agreed period. When you created the sales contract, you explicitly agreed to our valid general terms and conditions for sellers. We are very sorry that you are not satisfied with the service. My doctor proved that i'm mentally abused by their attacks/ insults/ accusations ( email/messages) and the lawyer/ police will be involved.ĭear customer, thank you very much for your feedback. It is the only platform with so much negative feedbacks STAY AWAY from them. Look at the amounts of negative reviews they have had from other users, you might have the answers. How shocking and insulting their conclusion/ accusations. They wrote me “ I didn’t receive your item so we concluded that you did not send the item or you used another way to ship”. Instead of claiming with the shipping company, they decided to harass, insult and accuse you. How incredible and shocking□ I’m now a double victim of this platform : mentally abused/ harrassed by unreasonable accusations and marterial attacked by losing a valuable bag shipped to them by provided label. They STOLE my bag (8000€) and was asking me to pay their commission on top. They absolutely don’t care the fact that they made me lose my bag ( worth 8000€), they just manipulated me, victim blamed me of NOT sending. Since then everyday I am harassed, insulted, accused by them of NOT sending the bag and forced to pay the commission. Then suddenly after 1 month, I received an invoice from them asking for the payment of the commission of the bag I sold. I sent the bag with their shipping label and was waiting for the payment. STAY AWAY from these SCAMS/ THIEVES I sold a Chanel bag via this platform,huge commission (40%) was taken.
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